How our treatment works
You can contact Addiction NI by telephone, by e-mail, by letter or in person at one of our centres.
When you phone one of our centres, you’ll speak to one of our friendly receptionists. Respect for you and your privacy is important to us. They can arrange an appointment for you with one of our trained counsellors. They can also help with directions to the centres and other useful information. Our staff work hard to ensure we can see people as quickly as possible.
We understand that many people are nervous about coming for help for the first time. We aim to help you feel comfortable in our centres.
‘I rang many times before having the courage to make an appointment. The girl on the phone helped me realise I was an OK person. I felt guilty about my alcohol problem. She is a great girl, so is my counsellor.’
When you see your counsellor for the first time, they will discuss your needs with you and your goals and aims for addressing your problem. This may involve beginning a treatment programme at Addiction NI.
‘Find here very secure and welcoming. Staff are always helpful and pleasant. You can relax more easily here than in a clinical-looking place.’
If you do begin a treatment programme at Addiction NI, you’ll receive treatment and counselling on an individual basis. You’ll see the same person throughout your period of attendance.
Your treatment programme is tailored to meet your own circumstances. Our aim is to give you the professional support you require – it’s up to you to decide whether you wish to do what is suggested. You are an active participant in your treatment programme.
‘I am making progress I wouldn’t have believed possible two months ago.’
‘I have had dealings with other services but I would put Addiction NI way ahead on the help and understanding that they give you. Addiction NI provides an excellent service.’